What if my order is incorrect or I receive a defective item?
Our goal is first-class customer service. If you do receive an incorrect or defective item, please call or send an e-mail immediately to contact@thebearmill.com and advise of the problem. Each situation will be handled as quickly as possible.
All items carry a 60 day product defect guarantee. Please inspect all products immediately upon delivery. Exchange or credit will be issued upon return receipt of defective product. Returns/Exchanges will not be accepted after 60 days.
If you no longer need the item and wish to make a return, you must email:
contact@thebearmill.com or call our returns department (208) 762-1031 to obtain a Return Authorization Number. You are also responsible for any and all shipping & handling charges associated with the return.
