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A: Quality and variety along with great customer service, its that simple. The Bear Mill began designing their unique line of plush animals, in 2000. We have partnered with a team of suppliers in China who manufacturer our products. We have instilled an expectation of quality from them.
Q: Do you have a minimum order requirement?
A: We do not have a minimum dollar amount requirement. We only require that a minimum of a three of any one that item is.
Q: How soon will my order ship?
A: All orders are shipped the same business day that they are received with few exceptions.
Q: Shipping Costs
A: We ship all products UPS. Although there are other shipping alternatives, we are able to offer discounted shipping because of the large volume done through a single carrier. As the price of fuel continues to increase, we feel this is one strategy that we can keep in place to help reduce the cost for our customers.
Q: What if my order is incorrect or I receive a defective item?
A: Our goal is premium customer service. If you do receive a defective item, you may call or send an e-mail. We will take care of the problem immediately, with a little inconvenience to you our customer as possible.
Q: How do your products compare with others?
A: We have used our experience to perfect our line. We are using authentic materials and designs used in the market today. We have also designed unusual items not seen before in the market.
Q: How do I send one as a gift to someone in another city or to a friend?
A: Upon ordering be sure to specify where you would like the item shipped.
Q: How long have you been in business?
A: We have been in business since 2000.
Q: Where do you ship from?
A: We ship from Dalton Gardens, Idaho.
Q: What size are you animals?